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Help

  • How can I view my policy online? ( Show Hide )

    You can view your key policy details, policy schedule, extensions, contacts, payment plan, drivers, vehicles and trade plates online. Simply register and login.

  • How can I register? ( Show Hide )

    Simply complete the registration form online.

  • I have forgotton my password? ( Show Hide )

    If you have previously registered and forgotton your password you can reset it here.

  • I need to update my policy ( Show Hide )

    If you have a Motor Trade policy, you can update your vehicles (MID) online. Please register, login and then click on "Add Vehicles".
    For all other policies, please contact your Broker.

MID

  • How to update the MID? ( Show Hide )

    If you have a Tradex Motor Trade policy you can update your MID online. Simply register online, or if already registered login.
    To update, click on "My Vehicles"
    View the step by step guide of How to update your MID
    For further assistance please contact your Broker.

  • Can I update the MID by SMS? ( Show Hide )

    The new MID process can now be accessed on your smart phone, which also allows you to view your current vehicle list, simply log on to the customer portal using your smart phone. The SMS facility is no longer available.

  • What is the MID? ( Show Hide )

    The Motor Insurance Database (MID) is a central database which keeps a record of all insured vehicles in the UK and is managed by Experian on behalf of the Motor Insurance Bureau (MIB). The data which is kept may be used by Insurers, Police and DVLA for the purposes of Insurance/Law Enforcement.

    The purpose of the MID for Enforcement Agencies and the police is to tackle uninsured drivers on the road. If a vehicle is uninsured on a UK road, they have the power to remove this vehicle. To find out more details: www.mib.org.uk

  • How to view your vehicle list? ( Show Hide )

    You can view your current vehicle list on the Customer Portal Motor trade Policies. To access click on "My Vehicles" button on the dashboard. The vehicle list displays current vehicles only, if you wish to see a legacy list please contact your Broker.

  • Who is responsible for updating the MID? ( Show Hide )

    It is your responsibility to update the MID of all licenced vehicles and trade plates in your possession. Failure in doing so may result in your vehicle being clamped, seized or destroyed and other penalties being imposed.

    If you require assistance to update the MID, you can view our step by step guide How to update the MID or contact your Broker.

  • When do I need to update the MID? ( Show Hide )

    You must advise us immediately of all vehicle updates to your policy in order to comply with the timescales and regulations provided by the Motor Insurance Database. For further information on requirements and how to comply with the regulations set, please refer to the Motor Insurance Database Disclosure and Important Information in your policy booklet.

  • What vehicles should go on the MID? ( Show Hide )

    Vehicles which you are required to disclose to us
    - Any vehicle which is owned/registered to you for the purposes of your Business or Pleasure.
    - All stock vehicles which have been taxed and are in your possession.
    - Courtesy Vehicles.
    - Any Trade Plate.


    Vehicles which do not need to be disclosed
    - Customer Vehicles whilst in your care for the purposes of your business. The ownership remains with the customer and they will be able to comply with the 4th directive by identifying the dates the vehicle was in your custody or control.
    - Vehicles driven under Trade Plate regulations. But you must have disclosed all Trade Plate numbers to us as we are required to log these registration numbers with the MID.

  • Tradex Motor Policies- Non Motor Trade ( Show Hide )

    Tradex automatically updates the MID with any vehicle insured with them on a specified vehicle policy. This also includes any fleet or fleet type policy since Tradex do not provide any unspecified vehicle policy covers.

    The exception to this is the motor trade policy.

MID FAQ'S

  • Do I need to remove vehicles from the MID? ( Show Hide )

    If you have sold or returned a vehicle(s) to a hire company, you are required to remove these from the Motor Insurance Database. Failing to remove vehicles from the MID may result in being contacted about an insurance claim when the vehicle is no longer in your possession or can help un-insured drivers from being undetected, due to the vehicle being listed under your policy.
    You can delete vehicles from your policy on the Customer Portal. To access click on "My Vehicles" button on the dashboard.

  • How do I check if my vehicle is showing on the MID? ( Show Hide )

    You can check a vehicle registration is showing on the database by visiting ownvehicle.askmid.com.
    You can add and delete vehicles from your policy on the Customer Portal. To access click on "My Vehicles" button on the dashboard.

  • How do I correct vehicle details? ( Show Hide )

    If the information which you or your broker have provided is incorrect you can delete the incorrect vehicle and then add the vehicle back on with the correct details.
    To access click on "My Vehicles" button on the dashboard.
    Alternativley please contact your broker.

  • Do I need to update the MID if a vehicle is SORN? ( Show Hide )

    Untaxed own or stock vehicles which have been declared off the public road and are registered as SORN do not need to be added to the MID. However for insurance purposes and to fully protect yourself it is best practice to update the MID with all owned vehicles in your possession.

  • If my vehicle is not on the MID but I have a valid insurance policy/certificate will I be ok? ( Show Hide )

    If you own the vehicle and fail to update the MID you are at risk of the Insurer declining cover. Even with a valid certificate the police could still impound your vehicle if it is not showing on the database.

  • If my vehicle gets impounded by the police for not being on the MID, how can I get it released? ( Show Hide )

    You will be able to get your vehicle released from the compound but this will be subject to police fees and confirmation of ownership of the vehicle prior to the seizure, valid driving licence and current insurance certificate.
    The police will contact the Insurer's to confirm the information supplied to them and will make the decision if they are satisifed with the information received in order for the vehicle to be released. Depending on the police officer they may request a letter from either the broker or insurer confirming the vehicle was covered prior to seizure.

  • If I add a vehicle to the MID will this affect my premium. ( Show Hide )

    Adding a vehicle to the MID may Increase the premium that you pay. The amount charged will depend on various factors such as the ABI group of the vehicle, It’s gross vehicle weight value or use.
    Deleting a vehicle can result in a return premium being due to you. It is therefore vital that you tell us immediately when you sell a vehicle to ensure you are not paying premiums for vehicles you no longer own.
    We will also review your policy if the number of vehicles registered goes over and above the maximum number of vehicles that you have declared on the statement of fact when you took out your insurance with us.

© 2022, Tradex Insurance Company Ltd. All Rights Reserved. This website contains information on the Products & Services of Tradex Insurance Co. Ltd only, unless otherwise stated. Tradex Insurance Company Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Return to top of page. Terms & Conditions.

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