Claims
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Call us to report a new claim
0333 313 3131
Standard call charges from landlines and mobiles
Lines open Mon-Fri 9am - 5pm (closed Sat/Sun*)
*Emergency out of hours support available for property/motor claims
reporting/vehicle recovery.
0044 207 531 2190 if calling from abroad
Call charges from outside the UK may vary.

Claims Procedure

You must immediately report every accident to us even if there is no damage or the accident was not your fault.

We aim to provide the highest services standards at all times.

We will allocate a claims handler to you, who will acknowledge your claim, you will be provided with a claims reference number and we will tell you what we need you to do, which will include providing us with any documents that we may need.

We will support you through the smooth and efficient handling of your claim.

We will keep you up to date with the progress of your claim.

We will settle your claim as quickly as possible and let you know when we have done so.
Fraud Prevention

We take fraud seriously. Fraud is not a victimless crime, it can put others in danger and increase the cost of insurance for all policyholders. We will not pay fraudulent claims and we will always prosecute people who make them.
Complaints Procedure
We take complaints very seriously. You will find details of our complaints procedure here.
Windscreen Claims Procedure

If you have windscreen cover in your policy, then Autoglass, our approved repairer will assist you.

It is not necessary to call Tradex to report windscreen claims.

No excess charge will apply if you are covered and the windscreen is repaired.

If your windscreen is replaced you will be required to pay an excess (please refer to your policy schedule for full details).

Please note that if you use an alternative windscreen company you may have to pay an additional excess charge. Please refer to your policy booklet for full details.

Windscreen claims do not affect your no claims bonus.
Fraud Prevention

We take fraud seriously. Fraud is not a victimless crime, it can put others in danger and increase the cost of insurance for all policyholders. We will not pay fraudulent claims and we will always prosecute people who make them.
Complaints Procedure
We take complaints very seriously. You will find details of our complaints procedure here.
Road Rescue Procedure

If your policy covers Road Rescue, please call our roadside assistance partner.

They will arrange prompt recovery of your vehicle.

If you have extended this cover to "European Road Rescue" cover and you are calling from abroad, then please call 0044 1737 815 150
Fraud Prevention

We take fraud seriously. Fraud is not a victimless crime, it can put others in danger and increase the cost of insurance for all policyholders. We will not pay fraudulent claims and we will always prosecute people who make them.
Complaints Procedure
We take complaints very seriously. You will find details of our complaints procedure here.
Existing Claims

You will find the contact details of your allocated claims handler in your most recent correspondence.

Please have your policy number and claims reference number to hand.

We will deal with your enquiry as efficiently as possible.
Fraud Prevention

We take fraud seriously. Fraud is not a victimless crime, it can put others in danger and increase the cost of insurance for all policyholders. We will not pay fraudulent claims and we will always prosecute people who make them.
Complaints Procedure
We take complaints very seriously. You will find details of our complaints procedure here.