Claims

How can we help you?

Call us to report a new claim

0333 313 3131

Standard call charges from landlines and mobiles

Lines open Mon-Fri 9am - 5pm (closed Sat/Sun*)

*Emergency out of hours support available for property/motor claims
reporting/vehicle recovery.

0044 207 531 2190 if calling from abroad

Call charges from outside the UK may vary.

Claims Procedure

You must immediately report every accident to us even if there is no damage or the accident was not your fault.

We aim to provide the highest services standards at all times.

We will allocate a claims handler to you, who will acknowledge your claim, you will be provided with a claims reference number and we will tell you what we need you to do, which will include providing us with any documents that we may need.

We will support you through the smooth and efficient handling of your claim.

We will keep you up to date with the progress of your claim.

We will settle your claim as quickly as possible and let you know when we have done so.

Fraud Prevention

We take fraud seriously. Fraud is not a victimless crime, it can put others in danger and increase the cost of insurance for all policyholders. We will not pay fraudulent claims and we will always prosecute people who make them.

Complaints Procedure

We take complaints very seriously. You will find details of our complaints procedure here.

Call Autoglass to start your windscreen claim

0800 113677

Calls are free from a BT landline. Calls from other networks, mobile phone or from outside the UK may vary

Lines open 24 hours a day / 7 days a week

For repairs & replacements if covered is included in your policy

Windscreen Claims Procedure

If you have windscreen cover in your policy, then Autoglass, our approved repairer will assist you.

It is not necessary to call Tradex to report windscreen claims.

No excess charge will apply if you are covered and the windscreen is repaired.

If your windscreen is replaced you will be required to pay an excess (please refer to your policy schedule for full details).

Please note that if you use an alternative windscreen company you may have to pay an additional excess charge. Please refer to your policy booklet for full details.

Windscreen claims do not affect your no claims bonus.

Fraud Prevention

We take fraud seriously. Fraud is not a victimless crime, it can put others in danger and increase the cost of insurance for all policyholders. We will not pay fraudulent claims and we will always prosecute people who make them.

Complaints Procedure

We take complaints very seriously. You will find details of our complaints procedure here.

Call us to arrange Road Rescue

0800 132 450

Calls are free from a BT landline. Calls from other networks, mobile phone or from outside the UK may vary

24 hours a day / 7 days a week

0044 1737 815 150 if calling from a mobile or abroad

Call charges from outside the UK may vary.

Road Rescue Procedure

If your policy covers Road Rescue, please call our roadside assistance partner.

They will arrange prompt recovery of your vehicle.

If you have extended this cover to "European Road Rescue" cover and you are calling from abroad, then please call 0044 1737 815 150

Fraud Prevention

We take fraud seriously. Fraud is not a victimless crime, it can put others in danger and increase the cost of insurance for all policyholders. We will not pay fraudulent claims and we will always prosecute people who make them.

Complaints Procedure

We take complaints very seriously. You will find details of our complaints procedure here.

Call us to discuss your existing claim

0333 313 3131

Standard UK call charges from landlines and mobiles

Mon-Fri 9am - 5pm (Sat-Sun closed)

You will need your claims handlers extension number

0044 207 531 2190 if calling from abroad

Call charges from outside the UK may vary.

Existing Claims

You will find the contact details of your allocated claims handler in your most recent correspondence.

Please have your policy number and claims reference number to hand.

We will deal with your enquiry as efficiently as possible.

Fraud Prevention

We take fraud seriously. Fraud is not a victimless crime, it can put others in danger and increase the cost of insurance for all policyholders. We will not pay fraudulent claims and we will always prosecute people who make them.

Complaints Procedure

We take complaints very seriously. You will find details of our complaints procedure here.